Job Location: Dubai, UAE
Company: Al-Futtaim Motors
No of Vacancies: 4
Closing Date: 17 Nov 2009
Requirements:
- A degree/ diploma in Automobile/Mechanical Engineering would be preferred
- Should have at least 2 years experience as Service Advisor/Service Consultant, within a reputable automotive dealership/similar
- Technically competent, with ability to understand customer needs and requirements
- Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care
- Strong analytical, communication and inter-personal skills with administrative competence vital for this role
- Computer literate with a solid understanding of Microsoft applications
- Ability to advise customers on the required jobs in a timely, professional manner
- Flair for selling value added services, service contracts and accessories.
- Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.
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